KOUKIS CARGO - The Complete Air Cargo Solution for Airlines

1. Introduction

KOUKIS AVIATION ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our KOUKIS CARGO air cargo management platform and related services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including but not limited to:

Contact Information: Name, email address, phone number, company name, job title
Account Credentials: Username, password, and authentication information
Business Information: Company details, billing address, tax identification numbers
Shipment Information: Shipper and consignee details, cargo descriptions, routing information
Payment Information: Credit card details, bank account information, billing addresses
Communication Data: Correspondence, support requests, feedback

2.2 Automatically Collected Information

When you use our platform, we automatically collect certain information, including:

Log Data: IP address, browser type, operating system, access times, pages viewed
Device Information: Device type, unique device identifiers, mobile network information
Usage Data: Features used, actions taken, time spent on platform, click patterns
Cookies and Tracking Technologies: Session information, preferences, authentication tokens

2.3 Business Data

As part of our cargo management services, we process:

Air Waybill (AWB) information
Flight schedules and manifests
Booking and reservation data
Financial and accounting records
Operational performance metrics
Cargo tracking information

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

Provide, operate, and maintain KOUKIS CARGO platform
Process bookings, quotes, and air waybills
Manage cargo operations and flight schedules
Generate invoices and process payments
Track and trace shipments
Facilitate communication between parties

3.2 Business Operations

Manage user accounts and authentication
Provide customer support and respond to inquiries
Send operational notifications and updates
Perform revenue accounting and financial reconciliation
Monitor system performance and security
Conduct quality assurance and training

3.3 Improvement and Analytics

Analyze usage patterns to improve our services
Develop new features and functionality
Conduct research and statistical analysis
Optimize platform performance
Enhance user experience

3.4 Legal and Compliance

Comply with legal obligations and regulations
Enforce our terms and conditions
Protect against fraud and security threats
Resolve disputes and troubleshoot problems
Comply with customs, aviation, and cargo regulations

3.5 Marketing and Communications (with consent)

Send newsletters and promotional materials
Provide information about new features or services
Conduct surveys and gather feedback
Promote industry events and webinars

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

Cloud hosting providers (Microsoft Azure)
Payment processors
Email and communication services
Analytics and monitoring tools
Customer support platforms

4.2 Business Partners

Airlines and cargo carriers
Freight forwarders and agents
Ground handling companies
Customs authorities
Interline partners

4.3 Legal Requirements

We may disclose information when required by law or in response to:

Court orders, subpoenas, or legal processes
Government or regulatory requests
Protection of our rights, property, or safety
Prevention of fraud or security threats
Compliance with aviation and cargo regulations

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share information for any other purpose disclosed to you and with your consent.

5. Data Security

We implement enterprise-grade security measures to protect your information:

5.1 Technical Security

Encryption: End-to-end encryption for data at rest and in transit
Microsoft Azure Security: Advanced security framework with DDoS protection
Access Controls: Role-based access and multi-factor authentication (MFA)
Network Security: Firewalls, intrusion detection, and prevention systems
Regular Audits: Security assessments and vulnerability testing

5.2 Compliance Certifications

Our platform complies with industry-leading security standards:

verified

ISO 27001

shield

SOC 2

gavel

GDPR

credit_card

PCI-DSS

Important Note: While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your information for as long as necessary to:

Provide our services and fulfill transactions
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Support business operations and analytics

6.1 Standard Retention Periods

Account Data: Duration of account plus 90 days after closure
Transaction Records: 7 years for accounting and tax purposes
Operational Data: As required by aviation regulations
Backup Data: 90 days with options for extended retention
Communication Records: As required by law or business needs

6.2 Data Deletion

Upon request or after retention periods expire, we will securely delete or anonymize your information unless retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

visibility Access and Portability

Request access to your personal information
Obtain a copy of your data in a structured format
Export your data for transfer to another service

edit Correction and Updates

Update or correct inaccurate information
Complete incomplete information
Modify account details

delete Deletion and Erasure

Request deletion of your personal information
Close your account (subject to legal retention requirements)
Right to be forgotten (where applicable)

block Objection and Restriction

Object to processing of your information
Restrict certain uses of your data
Opt-out of marketing communications
Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us using the information in Section 13.

8. International Data Transfers

KOUKIS CARGO operates globally using Microsoft Azure's international infrastructure.

8.1 Data Location

Your data may be stored and processed in multiple Azure regions
You can request deployment in specific regions for data sovereignty
We ensure appropriate safeguards for international transfers

8.2 Transfer Mechanisms

Standard Contractual Clauses (SCCs)
Adequacy decisions by relevant authorities
Your explicit consent where required

8.3 Regional Compliance

We comply with regional data protection laws including:

GDPR (European Union)
CCPA (California, USA)
PIPEDA (Canada)
PDPA (Singapore)
Other applicable national and regional laws

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

Essential Cookies: Required for platform functionality and security
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Help us understand usage patterns
Performance Cookies: Monitor system performance and reliability

9.2 Third-Party Cookies

Our platform may include cookies from:

Microsoft Azure services
Analytics providers
Payment processors
Support and communication tools

Note: Disabling essential cookies may affect platform functionality.

10. Children's Privacy

KOUKIS CARGO is a business-to-business (B2B) platform not intended for use by individuals under 18 years of age. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Changes in our practices
Legal or regulatory requirements
New features or services
User feedback

12.1 Notification of Changes

Material Changes: We will notify you via email or platform notification
Minor Updates: Posted on our website with updated "Last Updated" date
Continued Use: Constitutes acceptance of updated policy

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

KOUKIS AVIATION

Data Protection Officer

email Email: privacy@koukis-aviation.com

support Support: support@koukis-aviation.com

language Website: www.koukis-aviation.com

Response Time

30 days for general inquiries
As required by applicable law for data subject requests
Immediately for urgent security concerns

15. Specific Regional Provisions

15.1 European Union / EEA Users

Under GDPR, we process your data based on the following legal grounds:

Contract Performance: To provide services you've requested
Legitimate Interests: To improve and secure our services
Legal Obligations: To comply with applicable laws
Consent: For marketing and optional features

15.2 California Residents

Under CCPA, California residents have additional rights:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of sale of personal information
Right to non-discrimination for exercising rights

Note: KOUKIS AVIATION does not sell personal information.

Acceptance of This Policy

By using KOUKIS CARGO, you acknowledge that you have read, understood, and agree to this Privacy Policy. This Privacy Policy is effective as of the "Last Updated" date shown above and applies to all users of KOUKIS CARGO platform and services.